Service Physics Highlights

Hospitality Technology

Subject Matter Expert (SME) in restaurant technology (POS, online ordering, integrators, loyalty platforms, operational tools)
Launching (12) native apps and digital ordering channels for a NYC-based restaurant group
Go to market specialist and Head of Operations for sesameorder.com, a new online ordering marketplace
Loyalty, customer acquisition, digital strategy and online customer journey

Conducted Point-Kaizen experiments and advised on Operations for both a 400+ unit national breakfast restaurant chain and 30+ unit Northeast based casual Mexican restaurant group
Identified $101M opportunity size for increased online orders with no capital investment by adjusting workspace design
Conducted on-site studies using methodology of labor utilization, delay study, process timing and line-off rate
Identified $12M opportunity size for increase sales through labor refinement and training (output)
Design BOH pick and pack operation for a California-based cannabis store
Developed store opening guideline, timeline, P&L pro forma and functional store design for NJ-cannabis retail space
Employed practices of Kaizen, Lean Manufacturing, Agile, Scrum, Customer Value, Empathy Mapping and Customer Journey throughout all projects.