EMPLOYMENT HISTORY
Hospitality Consultant & Technologist, Service Physics 2020- Present
VP of Operations, Sesame (FTE contract) January 2021- December 2021
Subject Matter Expert (SME) in restaurant technology (POS, online ordering, CX, integrators, loyalty, operations systems)
Product managed and launched (12) native channel platforms [Android, iOS, desktop], resulting in 50% shift in ordering behavior
Developed and employed frameworks of: Agile, Scrum, Lean Manufacturing, Six Sigma, Kaizen, Customer Value, Empathy Mapping, Customer Journey, Kanban
Analyzed and advised on customer value for rapid-growth California Cannabis company. Identified a $12M opportunity for channel-mix improvement
Identified 100M opportunity for 400+ unit publicly traded restaurant group utilizing Operational Engineering studies including labor utilization, line-off rate, delay studies, forensic transactional data
Refined and improved on-demand labor model for 30+ location casual dining restaurant group. Conducted on-site experiments and analyzed staff capacity to develop hypothesis and action plan
Go-to-market specialist and VP of Operations for NYC startup third-party delivery marketplace
Director of Development and New Store Opening, Wings Over 2017- February 2020
45-Unit Chicken Wings Restaurant Franchise
Director of Development for all locations
Opened 6 Wings Over Corporate locations in 2018, renovated 4 Legacy locations to 2.0 standards.
Coordinated construction scheduling & subcontractors, landlord and lease negotiations, managed permit application process, interacted with local municipalities for permitting
Capital Improvement Project Manager for all Franchise locations. Lead contact for all Franchise owners, new business leads, 3rd party vendors- both physical and digital
Implemented new Point of Sale (POS) system across multiple locations. Transitioned legacy stores to new systems. Product Manager for multi-system migration
Design director for new restaurant 2.0 prototype. Worked directly with architects, engineers, designers and vendors to create standard look and feel across multiple locations.
WeLive Project Manager & Logistics Lead, WeWork 2015-2016
Real estate, technology and community company focusing on collaborative workspaces and community living
Inaugural team member for the development and new product launch of WeLive, a $100+ million-dollar residential real estate co-living startup within WeWork
Fostered dynamic partnerships with small business members of the WeWork network to promote their brands within WeLive physical spaces
Designed and executed monthly programming for WeLive members
Planned the WeLive brand launch party for both locations, utilized local vendors, partners and venues
Hosted sponsored events to promote WeLive brand at events throughout the building; partnered with food, beverage and liquor companies to embed products throughout the spaces
Generated budget, procurement, distribution and installation processes, warehouse management and staffing models and implemented across multiple WeLive locations
Drafted the initial Handbook of WeLive Standard Operating Procedures
Showcased emerging brands external to WeWork via WeLive marketing materials and online content
Targeted community outreach to WeWork members and outside networks to achieve sales goals
WeWork Operations Lead, WeWork 2015-2016
Project Manager for opening of several global WeWork locations in Northeast U.S. and London, U.K.
Collaborated with Sales and Growth teams to achieve 100% occupancy on opening day at each location
Developed targeted events in line with corporate standards for worldwide locations
Created local weekly TGIM (Thanks God It’s Monday) calendar events- including budget, catering, theme, event location, scope and scale
Coached 30+ community managers & support staff on WeWork policies, procedures, brand and vision
Developed events & program management for WeWork Labs (a technology incubator)
Ensured facilities and programming complied with WeWork brand standards
Partner & Co-Founder, Corkscrew Consulting 2014- present
Hospitality consulting firm concentrating on business growth, product development, and restaurant openings
Founded consulting firm focused on food, wine, restaurants, education, evaluation of supply chains, food systems & policy, import/export, design, and brand identity
Provided operational timeline and staffing model for 1,000-person workplace conference; onsite supervision of check-in process and escalation of problems
Create sponsorship channels and marketing events for Original Sin Cider
Increased visibility of Joe & Misses Doe with targeted digital programming; Increased web traffic by 30% with redesigned website
Coordinated vendors, rentals, transportation catering and for multi-location out-of-state conference
Consulted on special projects and brand identity for Terroir Wine Bar/Paul Grieco
Developed new revenue stream and operations for JAMD Events
Conceptualized food & beverage development plan for NYC neighborhood
Director of Operations- Little Sal’s, Silver Spoon Hospitality 2014- 2015
80-seat casual Italian-American restaurant located in Union Square, NYC
Project manager for renovation and product relaunch of 5,000 sq ft Union Square restaurant
Programmed all music, lighting, and material to create a 1950’s style Italian-American restaurant
Designed and executed all marketing collateral and design elements
Contributed to all aspects of pre-opening, including: construction, menu, staffing, systems, infrastructure, and service
Created neighborhood buzz with outreach to neighborhood associations and nearby institutions
Consultant, Clark Wolf Company, LLC 2013- 2014
Food, restaurant and hospitality consulting firm in New York City and Sonoma County
Developed strategic brand and marketing materials for restaurants, media, digital publications, CPG
Prepared budgets and staffing models for hotel and multi-unit restaurant operations
Provided support for: brand analysis; competitive intelligence; new product development; social media; client management & solutions; marketing consulting; targeted market research; traffic-flow analysis; budget analysis; menu review; price analysis; trend research; tabletop review
Owner, IB Cooking Private Catering Established 2006
Catering company focusing on in-home private dinner and cocktail parties
Built robust clientele list via targeted marketing, experiential programs, social & school calendar events
Planned and executed weddings and special events ranging in size from 20- 250 guests
Generated budgets; designed event décor; planned menus; hired staff; coordinated and managed schedules among staff
Legal Assistant & IT Administration, Gerald & Lawrence Blumberg, LLP 2007- 2015
Mid-size Trusts & Estate law firm based in New York
Prepared and executed legal & financial documents for real estate closing, trusts, wills and grants
Negotiated partnerships and vendor contracts for office and operational related systems
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EDUCATION
Master of Arts, Food Studies & Systems, Steinhart School, New York University, 2014
Certificate, Classic Culinary Arts, French Culinary Institute, 2006
Bachelor of Art, Japanese History & Asian Studies, University of Denver, 2005