Operational Excellence

  • Conducted Point-Kaizen experiments and advised on Operations for both a 400+ unit national breakfast restaurant chain and 30+ unit Northeast based casual Mexican restaurant group

  • Identified $101M opportunity size for increased online orders with no capital investment by adjusting workspace design

  • Conducted on-site studies using methodology of labor utilization, delay study, process timing and line-off rate

  • Identified $12M opportunity size for increase sales through labor refinement and training (output)

  • Design BOH pick and pack operation for a California-based cannabis store

  • Developed store opening guideline, timeline, P&L pro forma and functional store design for NJ-cannabis retail space

  • Employed practices of Kaizen, Lean Manufacturing, Agile, Scrum, Customer Value, Empathy Mapping and Customer Journey throughout all projects.

Hospitality Technology

  • Subject Matter Expert (SME) in restaurant technology (POS, online ordering, integrators, loyalty platforms, operational tools)

  • Launching (12) native apps and digital ordering channels for a NYC-based restaurant group

  • Go to market specialist and Head of Operations for sesameorder.com, a new online ordering marketplace

  • Loyalty, customer acquisition, digital strategy and online customer journey

Sesame- zero commission online ordering marketplace


• Go-to-market specialist for 2021 MVP launch of Sesameorder.com
• Project manager during development stage. Worked directly with design firm, product manager, developers and key stakeholders to align on goals and profit, feasibility and desirability of product.
• Managed all back-of house systems including: Intercom, Stripe, Clickup, Sesame internal dashboard, Itsacheckmate, Figma, Miro
• Drafted and refined all SOPs and CX strategy for internal and external alignment
• Worked directly with CEO and COO

WeLive Wall Street & Crystal City, WeWork

  • 27 story, 206 unit co-living micro housing project, Wall Street NYC

  • 300,000 mixed use building (office, residential, retail)

  • Logistics and operations support 

  • OS&E and FF&E selection and implementation

  • Developed handbook of standard operating procedures

  • Opening coordinator

  • Marketing collateral 

Wings Over

  • 45 Unit Chicken Wing Franchise Restaurant Group

  • Opened New Corporate Restaurants in GA, IN, MA, MD, NY, SC

  • Developed & Designed 2.0 Prototype- including new logo, interior design, kitchen equipment & layout, all lighting, FFE, digital menu & brand assets

  • Product manager for all restaurant technologies- POS, App, Delivery, Internal Systems

Corkscrew Consulting

Tavern on the Green

  • 300 seat landmark restaurant in Central Park, NY

  • Pre-operations review

  • BOH support, staffing and training

  • Service style, table top, uniform review

  • Menu development 

Urban Space Vanderbilt

  • Multi-unit food hall near Grand Central Terminal, NY

  • Brand identity

  • Pre-opening operational support

LITTLE SAL’S ITALIANO

  • 60 seat Italian Restaurant in Union Square, NYC

  • Construction Project Management

  • Front of House (FOH) staffing, training, management

  • Back of House (BOH) systems review

  • Menu Development & Wine List Cultivation

CANNONBALL PRODUCTIONS

  • Food & Beverage Event Production

  • 1,000-3,000 person F&B festival event production

  • Direction of Food & Beverage

  • Vendor management & relations

IB COOKING

  • Founder of Hospitality Consulting Firm

  • Private Chef & Caterer